Faq Sections
o there isn't one charging station per vehicle. All home charging stations are capable of charging all electric vehicles.
o 4h to 12h on average with a Wallbox charging station, 24h with a mobile terminal connected to a domestic socket.
o To calculate the exact duration, you must divide the capacity of your battery by the power of your terminal.
Example: if you recharge your Renault ZOE 40kW/h with a 7.4kw charging station (i.e. single-phase 230V 32A), then a full recharge will last 40/7.4= 5h30
o NO, In Europe, the majority of terminals have a type 2 plug. In France, the type 2 socket must have a safety shutter (only for individuals at home). This is to avoid any accidental contact with the terminal's contactors. This plug is called Type 2S (S for Shutter in English). All electric cars are compatible with all type 2 terminals. In France, there are still Type 3 terminals, which can charge a Type 2 car, provided that you have a T2-T3 adapter.
o Direct Current Sockets: on the highway, there are fast charging stations, which operate on direct current. There are two standards in Europe for fast charging: the CHAdeMO socket and the Combo CCS socket. Most electric vehicles have a type 2 socket for slow charging, and a CHAdeMO or CCS socket for fast charging.
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o A charing station could be chosen on the basis of the power and the activation mode it offers :
Power supply :
- Single or three-phase depending on the installation
- Choose an adjustable amperage from 10 to 32A to adapt the power to your installation
Activation :
- Plug and Play option is for a totally private parking lot or at home
- RFID card if public, company or condominium parking which who owns the RFID card can access and charge the charging point
o You can contact the IRVE qualified electrician of your choice from the following site :
Carplug: https://carplug.eu/Certified-installers
Please consult our following information pages, which will guide you in the choice of your charging stations:
- How to choose a charging station?
- How to install a charging station?
- How to use an electrical terminal?
- How to use the Carplug cloud management software?
- What facilities does Carplug already have?
Our customer service is also at your disposal, from Monday to Friday 9h-18h:
Email: info@carplug.com
Tel: +33 3 67 10 41 41 (France)
+32 23 19 41 42 (Belgium)
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Yes, You're welcome to visit us. We would be happy to introduce you to the operation of our charging stations, charging cables and accessories, as well as our MyCarplug management software. Please make an appointment by email ( info@carplug.com ) or by phone (+33 3 67 10 41 41) before your visit. Our address is:
Carplug
Sphere Business Park
1731 Zellik
Belgium
48H. Once we have received payment for your order, you will receive it within 48 Hours.
We ship our orders via the UPS professional delivery service! This time depends of course on the availability of our products which are indicated on our site. We may have supply defects on certain products. In this case, we warn the customer as soon as possible to offer them an equivalent product or a refund. Please note that the delivery time will be indicated on each selected product which my vary.
The cost of 9.90 € corresponds to the order picking and packaging costs, as well as the cost of our delivery service with tracking via UPS.
Carplug may also offer free delivery on selected charging stations which will be stated on the product and the checkout.
Carplug wants to offer the best shopping experience possible to all of its customers, which is why the company has chosen the UPS Express delivery service, which is reputed to be one of the most reliable in Europe. The follow-up is automatic, by email, but also by phone. If UPS can not deliver you, the driver will call you to arrange another date and / or delivery location with you.
Automatically you will receive by email, the new order statuses at each step. Since your customer account , you can always follow the progress of your order. And if you wish, you can contact our customer service from Monday to Friday from 9h to 17h at +33 367 104 141 (France) or +32 23 19 41 42 (Belgium), or by email at info@carplug.com
Carplug accepts payments by:
- Credit Card: Carte Bleue, VISA Card, MASTERCARD Card
- PayPal
- Bank transfer: The Carplug bank details are:
o Bank account: Carplug
o IBAN: FR7630027175330002015640131
o BIC: CMCIFRPP
All of our payment methods are detailed on secure payment
Unfortunately, we can not make this kind of change. We will refund you on the credit card or Paypal account that was used for the order.
Order cancellation is possible, only in case if your order is not being prepared or already shipped. It is necessary to contact customer service for any cancellation asap.
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On receipt of your order you have 14 days to establish your claim, in the following cases:
- Product (s) arrived broken
- You ordered the wrong product
- You have received the wrong product
- You are not satisfied with the quality of the product
we sincerely apologize for any inconvenience caused.
- Product (s) arrived (s) broken: please contact the customer service who will send you a UPS label.
- Product received different from the product ordered: please contact the customer service who will send you a UPS return label.
- Product ordered by mistake: In this case the return cost will be paid by the client.
- Amount received different from the quantity ordered: in case of missing products, please contact customer service. We will process your request as soon as possible.
All returned items must be in new condition, intact and complete in their original packaging within 14 days starting from the delivery date. They must be sufficiently well protected to avoid any damage during transit. For any questions, the customer service is at your disposal .
+33 3 67 10 41 41