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Charging stations
Charging stations - Wallboxes
PACKS WallBox
Charging stations - Company
Mobile charging stations
Sockets
Charging cables
Accessories
Accessories
Safety components France
Load management system
Manufacturers
Info
E-cars
Electric cars
Electric cars
Conditions of return
  • FAQ

    • Conditions of return

    Claim time frame and litigation

    On receipt of your order you have 14 days to establish your claim, in the following cases:

    • Product (s) arrived broken
    • You ordered the wrong product
    • You have received the wrong product
    • You are not satisfied with the quality of the product
    Is there an issue with your order?

    we sincerely apologize for any inconvenience caused. 

    • Product (s) arrived (s) broken: please contact the customer service who will send you a UPS label.
    • Product received different from the product ordered: please contact the customer service who will send you a UPS return label.
    • Product ordered by mistake: In this case the return cost will be paid by the client.
    • Amount received different from the quantity ordered: in case of missing products, please contact customer service. We will process your request as soon as possible.
    Return policy

    All returned items must be in new condition, intact and complete in their original packaging within 14 days starting from the delivery date. They must be sufficiently well protected to avoid any damage during transit. For any questions, the customer service is at your disposal .

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